Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to Proda Indonesia ("Proda," "we," "us," or "our"), operated by PT. Solusi Proda Indonesia, a company registered and operating under the laws of the Republic of Indonesia. By accessing or using our website at www.prodaidn.com, mobile application, and related services (collectively, the "Service"), you agree to be bound by these Terms and Conditions ("Terms").

If you do not agree to these Terms, you must not access or use the Service. These Terms constitute a legally binding agreement between you and PT. Solusi Proda Indonesia.

2. Definitions

• "User" means any individual or entity that accesses or uses the Service.
• "Account" means the registered account created by a User to access the Service.
• "Content" means any data, text, images, documents, or other materials uploaded, posted, or transmitted through the Service.
• "Real Estate CRM" means the customer relationship management platform for real estate professionals provided by Proda.
• "Subscription" means the paid access to premium features of the Service.

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts under Indonesian law to use the Service. By using the Service, you represent and warrant that you meet these requirements.

3.2 Account Creation

To access certain features of the Service, you must create an Account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your Account information
• Maintain the security of your password and Account
• Accept all responsibility for activities that occur under your Account
• Immediately notify us of any unauthorized use of your Account

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials. We are not liable for any loss or damage arising from your failure to protect your Account information.

4. Description of Service

Proda provides a Real Estate CRM platform that enables users to:

• Manage property listings and inventories
• Track sales and rental transactions
• Generate PDF brochures and export spreadsheets
• Publish listings to websites for marketing purposes
• Collaborate with team members and agents
• Access insights and analytics on business performance
• Manage customer relationships and prospects

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

5. Subscription Plans and Payment Terms

5.1 Free and Paid Plans

Proda offers both free and paid subscription plans. The features, limitations, and pricing for each plan are described on our Pricing page. We reserve the right to modify pricing and plan features at any time.

5.2 Payment

For paid Subscriptions:

• All fees are stated in Indonesian Rupiah (IDR) unless otherwise specified
• Payment is due in advance on a recurring basis (monthly or annually as selected)
• All fees are non-refundable except as required by Indonesian law
• You authorize us to charge your payment method automatically for recurring payments
• Failure to pay may result in suspension or termination of your Account

5.3 Taxes

All fees are exclusive of applicable taxes, including but not limited to Value Added Tax (VAT/PPN). You are responsible for paying all taxes associated with your use of the Service as required by Indonesian tax law.

5.4 Cancellation and Refunds

You may cancel your Subscription at any time through your Account settings. Cancellation will be effective at the end of your current billing period. No refunds will be provided for partial subscription periods, except as required by Indonesian consumer protection law.

6. User Content and Intellectual Property

6.1 Your Content

You retain all ownership rights to the Content you upload to the Service. By uploading Content, you grant us a limited, worldwide, non-exclusive, royalty-free license to use, store, reproduce, modify, and display your Content solely for the purpose of providing and improving the Service.

6.2 Content Restrictions

You agree not to upload, post, or transmit Content that:

• Infringes any intellectual property or proprietary rights
• Contains illegal, harmful, threatening, abusive, or obscene material
• Violates any applicable Indonesian laws or regulations
• Contains viruses, malware, or other harmful code
• Impersonates another person or entity
• Constitutes spam or unauthorized advertising
• Violates the privacy or rights of others

6.3 Proda's Intellectual Property

The Service, including all software, designs, graphics, logos, and text (excluding User Content), is owned by PT. Solusi Proda Indonesia and is protected by Indonesian and international intellectual property laws. You may not copy, modify, distribute, sell, or reverse engineer any part of the Service without our express written permission.

6.4 Content Monitoring and Removal

We reserve the right, but have no obligation, to monitor User Content. We may remove any Content that violates these Terms or applicable law without prior notice.

7. Prohibited Conduct

You agree not to:

• Use the Service for any illegal purpose or in violation of any Indonesian laws
• Attempt to gain unauthorized access to the Service or other users' Accounts
• Interfere with or disrupt the Service or servers
• Use automated systems (bots, scrapers) to access the Service
• Resell, sublicense, or redistribute the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove or alter any copyright, trademark, or proprietary notices
• Use the Service to transmit spam or unsolicited communications
• Impersonate Proda staff or other users
• Collect personal information from other users without consent
• Engage in fraudulent activities or misrepresent your identity

8. Data Protection and Privacy

Proda is committed to protecting your privacy and personal data. We will never share, sell, rent, or disclose your personal information or business data to any third party without your explicit permission, except as required by Indonesian law or as necessary to provide the Service (such as payment processing).

Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the practices described in our Privacy Policy.

We comply with Indonesian data protection regulations, including but not limited to UU No. 27 Tahun 2022 tentang Pelindungan Data Pribadi (Personal Data Protection Law) and related implementing regulations.

9. Third-Party Services and Links

The Service may contain links to third-party websites, services, or applications. We are not responsible for the content, privacy practices, or terms of service of any third-party services. Your use of third-party services is at your own risk and subject to their respective terms and conditions.

We may integrate with third-party payment processors, cloud storage providers, and other service providers to deliver the Service. These integrations are subject to the third parties' terms and privacy policies.

10. Disclaimers and Warranties

10.1 "AS IS" Basis

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY INDONESIAN LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 No Guarantee of Availability

We do not warrant that the Service will be uninterrupted, secure, or error-free. We do not guarantee that the Service will meet your requirements or that any errors will be corrected.

10.3 Data Backup

While we implement reasonable backup procedures, you are solely responsible for maintaining your own backup copies of your Content. We are not liable for any loss or corruption of your Content.

10.4 Professional Advice

The Service is a software tool and does not provide legal, financial, tax, or professional advice. You should consult with qualified professionals regarding your real estate transactions and business decisions.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY INDONESIAN LAW:

• PT. SOLUSI PRODA INDONESIA, ITS DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE
• OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR IDR 1,000,000 (ONE MILLION RUPIAH), WHICHEVER IS GREATER
• WE ARE NOT LIABLE FOR ANY DAMAGES RESULTING FROM LOSS OF DATA, LOSS OF PROFITS, BUSINESS INTERRUPTION, OR OTHER COMMERCIAL DAMAGES OR LOSSES
• WE ARE NOT LIABLE FOR ANY FAILURE OR DELAY IN PERFORMANCE DUE TO CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL (FORCE MAJEURE)

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless PT. Solusi Proda Indonesia, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third-party rights, including intellectual property rights
• Your Content or use of the Service
• Any fraud, negligence, or willful misconduct on your part

13. Term and Termination

13.1 Term

These Terms commence when you first access the Service and continue until terminated by either party.

13.2 Termination by You

You may terminate your Account at any time by following the cancellation process in your Account settings or by contacting us at hello@prodaidn.com.

13.3 Termination by Us

We may suspend or terminate your Account and access to the Service immediately, without prior notice, if:

• You breach these Terms
• Your use of the Service poses a security risk or could adversely impact our systems or other users
• You engage in fraudulent or illegal activities
• You fail to pay applicable fees
• We are required to do so by law
• We decide to discontinue the Service

13.4 Effect of Termination

Upon termination:

• Your right to access and use the Service immediately ceases
• We may delete your Account and Content after a reasonable grace period
• You remain liable for all fees and charges incurred prior to termination
• Sections of these Terms that by their nature should survive termination shall remain in effect

13.5 Data Retrieval

Upon termination, you may request an export of your Content within thirty (30) days. After this period, we may permanently delete your Content from our servers.

14. Modifications to Terms and Service

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. For significant changes, we may also send you an email notification.

Your continued use of the Service after the effective date of the modified Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Service and terminate your Account.

We may also modify, update, or discontinue features of the Service at any time without prior notice.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law provisions.

15.2 Dispute Resolution

In the event of any dispute arising from or relating to these Terms or the Service, both parties agree to first attempt to resolve the dispute through good faith negotiations for a period of thirty (30) days.

15.3 Jurisdiction

If the dispute cannot be resolved through negotiation, the parties agree to submit to the exclusive jurisdiction of the courts of Jakarta, Indonesia. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Jakarta, Indonesia.

15.4 Alternative Dispute Resolution

Alternatively, parties may agree to resolve disputes through arbitration under the rules of the Indonesian National Arbitration Board (BANI) in Jakarta, Indonesia. The language of arbitration shall be Bahasa Indonesia.

16. Compliance with Indonesian Law

You agree to comply with all applicable Indonesian laws and regulations when using the Service, including but not limited to:

• UU No. 19 Tahun 2016 tentang Perubahan atas UU No. 11 Tahun 2008 tentang Informasi dan Transaksi Elektronik (ITE Law)
• UU No. 27 Tahun 2022 tentang Pelindungan Data Pribadi (Personal Data Protection Law)
• UU No. 8 Tahun 1999 tentang Perlindungan Konsumen (Consumer Protection Law)
• Peraturan Pemerintah No. 71 Tahun 2019 tentang Penyelenggaraan Sistem dan Transaksi Elektronik
• All applicable taxation laws and regulations

17. Electronic Communications and Signatures

By using the Service, you consent to receive communications from us electronically, including via email or through the Service. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You acknowledge that your electronic acceptance of these Terms constitutes a legally binding electronic signature under Indonesian law, including the ITE Law.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and PT. Solusi Proda Indonesia regarding the Service.

18.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer these Terms or your Account without our prior written consent. We may assign these Terms or any rights hereunder without restriction.

18.5 No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and PT. Solusi Proda Indonesia.

18.6 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

18.7 Language

These Terms are written in English. In case of any inconsistency between the English version and any translation, the English version shall prevail.

19. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the Service, please contact us:

We will respond to your inquiry within a reasonable timeframe in accordance with Indonesian consumer protection laws.

20. Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICE.